Our strategy in action
For 25 years, we have proven that doing good is good for business. Here is how our strategy is delivering the next generation of growth.
Our strategy is not just about connectivity. It is about commercializing our world-leading technology to solve global challenges. From bridging the digital divide to powering a sovereign AI economy, see how our diversified growth engines are delivering value.
World-leading connectivity
Building one of the world’s fastest and most reliable networks.
Global growth engines
Scaling our global growth engines: Health, Digital and Agriculture & Consumer Goods.
Social capitalism in action
25 years of social capitalism in action.
The foundation of our future
Investing in 5G, PureFibre and sovereign AI compute to drive generational economic growth.
The Foundation of Our Future
Investing in 5G, PureFibre and sovereign AI compute to drive generational economic growth.
Within TELUS technology solutions (TTech), we leverage our best-in-class technology solutions to offer differentiated bundles across our mobile and fixed services, serving both consumer and business customers. This is complemented by deploying next generation AI capabilities, including our Sovereign AI Factory, which leverages our network infrastructure and technology expertise to help support the advancement of Canada’s technological sovereignty.
Bridging the divide: The Laurentian Project
This year marked a milestone in Canadian connectivity. The completion of the Laurentian submarine cable provides a critical digital lifeline, boosting capacity and redundancy for Eastern Canada. This isn't just infrastructure; it’s a digitally inclusive bridge to the global economy for rural and remote communities.
Powering Canada's AI future
We launched Canada's first sovereign AI factory this past September, establishing a secure, high-performance foundation—delivered in partnership with NVIDIA as an official Cloud Partner—that enables Canadian businesses to deploy AI innovations while ensuring their data remains within our borders. At the same time, we are building a powerhouse of AI-enabling capabilities, a portfolio that generated approximately $800 million in revenue in 2025 and is targeting $2 billion in 2028.
By the numbers
Sustained customer growth
Industry-leading Mobility and Fixed customer new customer additions of 1,081,000 in 2025, marking our fourth straight year of achieving more than one million new customer additions across Mobility and Fixed
Mobile subscriber expansion
+6.4% Mobile phone and connected device subscribers (2025: 14.8 million; 2024: 13.9 million)
- Mobile phone net additions of 207,000
- Industry-leading Connected device net additions of 716,000
Fixed subscriber growth
+1.5% Total fixed subscribers (2025: 6.4 million; 2024: 6.3 million)
- Industry-leading total fixed net additions of 158,000
- Industry-leading Internet net additions of 123,000
- Industry-leading TV net additions of 60,000
- Industry-leading Security and automation net additions of 32,000
Unmatched customer loyalty
Industry-leading postpaid mobile churn of 0.97%, representing the 12th consecutive year below 1%
Global growth engines
Scaling our health, agriculture & consumer goods and digital customer experience platforms to deliver high-margin growth.
Global Growth Engines
Scaling our health, agriculture and digital customer experience platforms to deliver high-margin growth.
Our diversification strategy is our competitive advantage. By applying our world-class technology to healthcare, food security and digital customer experiences, we are creating value that transcends traditional connectivity. In 2025, these global growth engines didn't just expand—they evolved, powered by the next generation of AI.
TELUS Digital1
Harnessing technology, data and human ingenuity to deliver smarter experiences across the customer journey. We help our clients win the moments that matter.
Accelerating revenue growth and operational efficiency with AI-fuelled technology and expert teams.
Partnering with a global digital marketplace:
We deployed an intelligent "Agent Assist" solution that reduced customer support research time by 42% and decreased time-to-resolution by 27%. By automating policy searches, we empowered support teams to find answers nearly two times faster and focus on solving complex customer needs.
Over 600 clients
Trust our global team to deliver exceptional digital experiences
83,000 team members
In over 35 countries
TELUS Health
Revolutionizing care ecosystems
Focusing on the integration of physical and digital care, expanding internationally to solidify our position as a global leader in workforce digital health and well-being solutions. From virtual care visits to employer-focused preventive health and well-being programs, we are closing the gap between patients and practitioners.
Reducing administrative burnout:
By integrating AI-powered clinical assistants into their practice, the West Carleton Family Health Team in Ontario is saving physicians around four hours per week. This efficiency allows their team to potentially see 1,000 more patients annually, reducing administrative burnout and putting the focus back on human connection.
More than 161 million lives
Covered globally
Double-digit growth in 2025
Health services revenue: +15%
Adjusted EBITDA: 22%
Adjusted EBITDA: 22%
TELUS Agriculture & Consumer Goods
Optimizing the global food supply
Optimizing the global food value chain through precision data. We are helping producers yield more with less while ensuring safety and traceability for major consumer brands.
Digitizing compliance:
We partnered with Welch’s to deploy a manufacturer-indemnified data platform that automates regulatory checks for over 700 growers. By replacing manual processes with real-time digital validation, we are helping this farmer-owned cooperative ensure product quality and traceability across 40 countries.
15 of the top 20
Consumer goods companies served by TELUS
Over 60 countries
With active TELUS Agriculture & Consumer Goods deployments
25 years of social capitalism in action
Since 2000, we have contributed over $1.85 billion in cash, in-kind contributions, time and programs to our communities.
Social purpose isn't a side project at TELUS; it's the heartbeat of our culture. This year, we celebrated our 25th anniversary not just by looking back, but by acting now. Here are the stories that defined our impact in 2025.
Disaster relief
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Answering the call
When wildfires threatened the community of Jasper, Alberta, our team mobilized within hours. From deploying emergency cellular sites, to distributing disaster kits at evacuation centres, to donating $100,000 through the TELUS Friendly Future Foundation to support local charities, we stood shoulder-to-shoulder with the communities we serve.
TELUS Days of Giving
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A global movement
In May 2025, our 20th annual TELUS Days of Giving inspired 90,000 acts of giving across 33 countries, including inaugural events in Morocco and South Africa. Championing local grassroots initiatives, this global effort contributed to the TELUS family volunteering 1.5 million hours for the third consecutive year—making 2025 our most giving year ever.
Mobility for Good
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Connecting the unconnected
In 2025, we broadened the reach of Mobility for Good to help low-income seniors stay connected without the financial burden. By offering subsidized rate plans and free smartphones, we’re helping seniors keep in touch with loved ones for less.
TELUS Friendly Future Foundation
Link to story
Empowering the next gen
In 2025, we provided $10.1 million in charitable grants and bursaries to empower youth. Just ask Kay—a bursary recipient who transitioned from foster care to studying forensic psychology. Her journey exemplifies how we are removing barriers to education and mental health support for Canada's future leaders.
Mobile Health Clinics
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Care on wheels
In 2025, our mobile health clinics provided 95,000 patient visits, increasing our cumulative TELUS Health for Good program total to 354,000 visits across 27 communities nationwide since its inception in 2014. We are taking healthcare directly to the streets where it is needed most.
Reforestation milestones
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Rooted in sustainability
In 2025, we celebrated the planting of our 25th million tree over the past 25 years. Our commitment to becoming a net zero company is on track, driven by tangible action in our supply chain.
Read about how our team is making a difference every day
- On October 31, 2025, TELUS acquired all of the outstanding multiple voting shares and subordinate voting shares of TELUS International (Cda) Inc. (TELUS Digital) not already owned by TELUS. TELUS Digital is now a wholly owned subsidiary of TELUS. Operating in 36 countries around the world, TELUS Digital aims to be the global leader in CX-AI (AI for customer experience) structured around four key service lines: i) Digital Solutions; ii) AI and Data Solutions; iii) Trust, Safety and Security; and iv) Customer Experience Management (CXM). These service lines, working together, allow us to support our clients in managing their complete customer journeys. TELUS Digital is uniquely positioned to deploy the data and institutional knowledge from our existing CXM and Trust and Safety relationships to drive CX-AI transformation for our clients. TELUS Digital’s relationship with other TELUS reportable segments is a significant competitive advantage, permitting TELUS Digital to partner in a real-life lab environment, where differentiated AI solutions are tested and scaled, and can then be rolled out to external clients. Post-privatization, TELUS believes that closer operational proximity between TELUS Digital and other TELUS reportable segments will facilitate enhanced AI capabilities across all lines of TELUS’ business, including telecommunications, health, agriculture and consumer goods sectors. Through TELUS Digital, TELUS drives leadership in AI deployments with real economic impact, building a strong portfolio of case studies and testimonials that positions us to be the partner of choice in deploying CX-AI for the most admired global brands.